Good treats. Clear promises.
Policies without the small-print maze.
These pages explain how PETCAKE orders, delivery, returns, privacy, pet-food care and Pet Points work. If an order-specific confirmation conflicts with general information, contact PETCAKE before using or feeding the product.
01
Terms of sale & website use
Orders, prices, payment, personalised products and Australian consumer rights.
Read policy →02Shipping, delivery & returns
Cake delivery, Australia-wide parcels, heavy items, order issues and returns.
Read policy →03Privacy policy
The customer information PETCAKE collects, uses, shares and protects.
Read policy →04Pet food, allergens & care
Ingredients, special diets, serving, storage and product-safety concerns.
Read policy →05PETCAKE Rewards policy
How Pet Points are earned, redeemed, reversed and expired.
Read policy →